Return Policy

This Refund & Returns Policy explains how returns and refunds work for PremierJerseyShop, a store selling English Premier League (EPL) jerseys and football apparel. Please read carefully before requesting a return.

✅ Return Eligibility

To qualify for a return:

• Your request must be submitted within 7 days of receiving your order
• The item must be unworn, unused, unwashed, and in original condition
• All original packaging, tags, labels, and protective packaging must be intact
• Proof of purchase is required (order number or receipt)

Returns that do not meet these criteria may not be accepted.

🚚 Return Process

1. Contact us at [email protected] with your order number and reason for return
2. Our team will review your request and send return instructions if approved
3. Ship the item back to the return address provided by our support team
4. Once we receive and inspect the return, your refund will be processed within 5–7 business days

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

📍 Return Address (Approval Required)

Please do not send a return without approval.
Our support team will confirm the correct return address and instructions based on your location and order type.

❌ Non-Returnable Items

We do not accept returns for:

• Items that have been worn, washed, or damaged after delivery
• Customized or personalized jerseys (name/number/patches)
• Final sale / clearance items (if marked as such)
• Items returned without original tags or packaging

💰 Refund Policy

Once your return is received and approved:

• Refunds will be issued to the original payment method
• You will receive a confirmation email once the refund is processed
• Refunds typically appear within 5–10 business days, depending on your bank or payment provider

🔄 Exchanges

We currently do not offer direct exchanges.
If you need a different size or jersey, please:

1. Return the original item for a refund (if eligible)
2. Place a new order for the correct item

🛠️ Damaged, Defective, or Incorrect Items

If your jersey arrives damaged, defective, or different from what you ordered:

• Contact us within 48 hours of delivery
• Include your order number and clear photos of the issue

We will offer a replacement at no extra cost or a full refund (depending on availability and your preference).

📞 Need Help?

We’re here to help you through every step.

PremierJerseyShop
📩 Email: [email protected]
💬 WhatsApp: +44 7526251719